Returns & Exchanges
At The PetCot Company, we want your furry friend to be completely satisfied with their new gear, which is why we offer a 30-day window for returns and exchanges on all items in original condition. If your purchase isn't the perfect fit for your pet, our simple return process ensures a hassle-free experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unused item back in its original packaging, ensuring all tags and components are included to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned pet gear, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing